Client Guides

Introduction: This guide will show the steps needed to follow to clear cached data and cookies from Google Chrome. You will likely be asked to follow these steps if there appear to be issues with Google Chrome formatting or loading web pages. S...

Introduction: For accessing SharePoint resources, although they are hosted online within SharePoint sites, user’s are able to sync these documents to their File Explorer on their computers – This allows for easier access to files and documents on...

Introduction: OneDrive and SharePoint use symbols to notify users of file status, sync status, as well as sign-in status.  The symbols used by OneDrive and SharePoint are listed below. Why do I have two OneDrive icons? If you...

Enrollment is the process that registers you as a user in Duo with a device capable of performing two-factor authentication. Duo prompts you to enroll the first time you log into a protected VPN or web application when using a browser or client appl...

Guide Introduction: MFA stands for Multi-Factor Authentication and is a security method that is becoming more required as attack methods on users accounts get more and more complex. This takes your normal username and password style security and a...

Introduction: An Article outlining the process for repairing Microsoft Office to try and correct any errors appearing within any of the Office applications Steps: Note: Before starting Save and close all open documents that are in Word, Excel, ...

Guide Introduction: In this quick guide it will take you through what you will find in your Mail Assure email digest reports. These reports contain emails that have been stopped by Mail Assure and put into quarantine for safely checking. Steps: ...

Introduction: This article will take you through the process to Withhold number for any outgoing calls.  Steps: Steps on how to withhold number for calls from Gamma Horizon desktop client or deskphone; On Horizon you can withhold your CLI w...

Guide Introduction: This guide will take you through what you Proofpoint digest will look like and how to interact with it. Steps: Your Digest should look similar to the below layout: Within this Digest you can see in the header who it has b...

Guide Introduction: This guide will take you through how to set up and use Keeper Password Manager. By default Shackleton will deploy down the Keeper Desktop application allowing access to manage the vault for your computer, however this guide w...

Introduction: This Article will take you through how to read and manage your Mail Filtering Quarantine Digests. Quarantine Digests are by default sent at 9:00, 12:00 and 16:00, however you can request a digest at any time using the link in the la...

Guide Introduction: This guide will take you through how to invite an External Guest into your M365 tenant for secure communication and file sharing. Steps: Logging in to the Azure Portal: Open a Web Browser Navigate to https://portal.a...

Guide Introduction: This guide will take you through how to add a guest user account to a file or folder within SharePoint so the guest account can access this. Steps: Log in to SharePoint Online Portal Open a Web Browser Navigate to http...