New Articles

  1. How to Assign Guest Access to a File/Folder in Sharepoint

    Guide Introduction: This guide will take you through how to add a guest user account to a file or folder within SharePoint so the guest account can access this. Steps: Log in to SharePoint Online Portal Open a Web Browser Navigate to http...
  2. How to add a Guest User to M365

    Guide Introduction: This guide will take you through how to invite an External Guest into your M365 tenant for secure communication and file sharing. Steps: Logging in to the Azure Portal: Open a Web Browser Navigate to https://portal.a...
  3. Mail Filtering - Understanding Quarantine Digests

    Introduction: This Article will take you through how to read and manage your Mail Filtering Quarantine Digests. Quarantine Digests are by default sent at 9:00, 12:00 and 16:00, however you can request a digest at any time using the link in the la...
  4. Keeper - Browser Plugin User Guide

    Guide Introduction: This guide will take you through how to set up and use Keeper Password Manager. By default Shackleton will deploy down the Keeper Desktop application allowing access to manage the vault for your computer, however this guide w...
  5. Proofpoint - Digest Guide

    Guide Introduction: This guide will take you through what you Proofpoint digest will look like and how to interact with it. Steps: Your Digest should look similar to the below layout: Within this Digest you can see in the header who it has b...
  6. Gamma Horizon - Withhold Number for outgoing calls

    Introduction: This article will take you through the process to Withhold number for any outgoing calls.  Steps: Steps on how to withhold number for calls from Gamma Horizon desktop client or deskphone; On Horizon you can withhold your CLI w...
  7. Benefits of DMARC

    The Issue Email security international standards use a variety of mechanisms to look for signs of phishing or spoofing emails. These attacks can use an impersonation of the domain and are usually sent in huge numbers to try and get as many users ...
  8. First-time Enrollment in Duo

    Enrollment is the process that registers you as a user in Duo with a device capable of performing two-factor authentication. Duo prompts you to enroll the first time you log into a protected VPN or web application when using a browser or client appl...
  9. OneDrive symbols and what they mean

    Introduction: OneDrive and SharePoint use symbols to notify users of file status, sync status, as well as sign-in status.  The symbols used by OneDrive and SharePoint are listed below. Why do I have two OneDrive icons? If you...
  10. How to sync SharePoint Documents to File Explorer

    Introduction: For accessing SharePoint resources, although they are hosted online within SharePoint sites, user’s are able to sync these documents to their File Explorer on their computers – This allows for easier access to files and documents on...